FAQs In Genders and Partners

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How do I search for more information on this website?

You can search our entire website using the global search box at the top of the page

Where can I find more information?

Why not contact us for more information? For personal injury claims, we offer a Free First Interview, where we are happy to spend 30-40 minutes with you, explaining what is involved in making a claim. Or we may be able to discuss some matters over the phone.

Where are you located?

We are based on Fullarton Road at Dulwich, South Australia, just outside the CBD of Adelaide. Can’t get to us? No problem. We now offer home or office visits to many areas in the Adelaide metropolitan area at no additional cost. Call us on 08 8212 7233 to enquire further.

Who can use your services?

We have been helping South Australians for over 160 years. Although we may be able to assist people from other states or countries, there are some practical difficulties which would be best discussed with us first.

In what areas of law do you specialise?

We specialise in Accident Compensation, Wills and Estates.

When is the best time to contact you?

For phone enquiries, 9am to 5pm Adelaide time. For email & internet enquiries, we will respond to you during the next business day.

What is meant by “No Win No Fee”

If we agree to act for you on a No Win No Fee basis in a personal injury claim, this means that :

  • If you follow our advice but lose your claim, then you will only have to pay to us our out-of-pocket expenses – you would not have to pay our professional fees.

  • “Out-of-pocket expenses” are things we pay for on your behalf, such as Court fees, medical report fees, couriers, postage, photocopies etc.

  • “Lose” means a failure to obtain a formal Court Judgment or a negotiated settlement or an offer to settle your action in excess of $4,999.00 (Four Thousand Nine Hundred and Ninety Nine Dollars).

  • If you lose your action through your own fault, (for example if you lie to us or deliberately withhold important information from us, or you fail or refuse to follow our advice), then you will have to pay to us all out-of-pocket expenses, in addition to our professional fees.

  • “Win” means obtaining a formal Court Judgment or a negotiated settlement or an offer to settle your action in excess of $4,999.00 (Four Thousand Nine Hundred and Ninety Nine Dollars).

  • If you win your claim, then you will have to pay to us all out-of-pocket expenses, in addition to our professional fees, however our professional fees (not including out of pocket expenses) cannot be greater than the amount of the judgment or settlement.

  • If you terminate our instructions (whether lawfully or unlawfully) or we do so (lawfully) before your action is finished, the No Win No Fee agreement still remains in force, and whether you later win or lose your action, then you will have to pay to us all out-of-pocket expenses, in addition to our professional fees, at the time of termination.

  • The overwhelming majority of personal injury claims do not proceed to Court (as they are generally capable of being negotiated by informal settlement). If your action should be one of the relatively few to proceed to Court, and you lose your action, then in certain circumstances you may have to pay the out-of-pocket expenses and professional fees of the lawyers for other parties to your action (such as the defendant or his insurer). This is a very rare occurrence, and we will warn you ahead of time if we think this had become a possibility in the particular circumstances of your claim.

What is meant by “Free First Interview”

  • This means that we may choose to talk with you on the phone or in person for up to approximately 40 minutes.

  • There is no fee for this first interview, whether or not you decide to formally instruct us.

  • There is no obligation upon you to instruct us.

  • This brief interview will be an opportunity to see if we are comfortable working with each other, for you to ask questions, and to assist you decide upon a plan for further action.

  • We will attempt to provide a summary and general overview on matters of interest. However the information we provide at the first interview is not intended to be comprehensive nor will it constitute substantive legal advice on matters of complexity.

What is meant by “Free Consultation at no Obligation”

  • This means that we may choose to talk with you on the phone or in person for up to approximately 40 minutes.

  • There is no fee for this first interview, whether or not you decide to formally instruct us.

  • There is no obligation upon you to instruct us.

  • This brief interview will be an opportunity to see if we are comfortable working with each other, for you to ask questions, and to assist you decide upon a plan for further action.

  • We will attempt to provide a summary and general overview on matters of interest. However the information we provide at the first interview is not intended to be comprehensive nor will it constitute substantive legal advice on matters of complexity.

What is meant by “FREE confidential advice”

  • This means that we may choose to talk with you on the phone or in person for up to approximately 40 minutes.

  • There is no fee for this first interview, whether or not you decide to formally instruct us.

  • There is no obligation upon you to instruct us.

  • This brief interview will be an opportunity to see if we are comfortable working with each other, for you to ask questions, and to assist you decide upon a plan for further action.

  • We will attempt to provide a summary and general overview on matters of interest. However the information we provide at the first interview is not intended to be comprehensive nor will it constitute substantive legal advice on matters of complexity.

Are your Testimonials genuine?

Genders & Partners comply with the strictest ethical guidelines from the Law Society of South Australia, including regarding our marketing and advertising. We confirm that:

  • All testimonials used on this website are genuine and verifiable.

  • All testimonials used on this website are real statements and endorsements from past and current clients of this firm.

  • No inducement or reward has been offered or provided in return for these testimonials.

  • The full names have been omitted as a privacy measure.

How to Unsubscribe

In all instances, if you receive a newsletter or other mailing from us, you will always be able to “unsubscribe” to these mailings at any time.

If you wish to unsubscribe, or change your e-mail address, please send an email to The Administrator at mail@genders.com.au .

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